Frequently Asked Questions — vs98

Creating a vs98 account takes under two minutes. Visit vs98.bet, tap the sign-up button, enter your mobile number or email address, choose a strong password, and confirm your details. You must be 21 or older to register. A verification code is sent to your mobile immediately after submission, and your account becomes active as soon as you confirm it.

vs98 requires a valid National ID card (NID) or passport for identity verification. You may also be asked to provide a recent utility bill or bank statement as proof of address. All documents must be clear, unexpired, and match the information you entered during registration. KYC reviews are usually completed within 24 hours on business days.

If you cannot log in to vs98, use the Forgot Password link on the login page — a reset link is sent to your registered mobile number or email within seconds. If your account is locked after repeated failed attempts, it unlocks automatically after 30 minutes. For issues that persist beyond that, contact vs98 support via live chat or email at [email protected].

No — vs98 strictly permits one account per person, per household, and per device. Holding multiple accounts violates our Terms and Conditions and can lead to permanent closure of all linked accounts along with forfeiture of any outstanding balances. If you believe a duplicate account has been created under your details, contact support immediately.

To close your vs98 account, contact the support team via live chat or email and request permanent account closure. Before submitting the request, make sure all pending withdrawals have been processed and your balance is at zero. If you are closing your account for responsible gaming reasons, our team can also walk you through a temporary self-exclusion option instead.

To deposit via bKash on vs98, open your account, go to the Deposit section, select bKash, enter the amount (minimum ৳200), and follow the on-screen payment instructions. Your balance is credited within seconds of completing the bKash transfer. Always use the exact reference number shown on screen to prevent any processing delay.

bKash deposits on vs98 are processed instantly and funds typically appear in your account within a few seconds. If your deposit has not appeared after five minutes, check the transaction status in your bKash app and contact vs98 support with the transaction ID for a manual review.

Yes, vs98 accepts Nagad and Rocket alongside bKash for both deposits and withdrawals. Nagad transfers arrive nearly instantly, while Rocket transfers via Dutch-Bangla Bank mobile banking may take up to five minutes. All three methods are available in the Deposit and Withdrawal sections of your vs98 account dashboard.

The minimum withdrawal amount on vs98 is ৳500. Requests submitted during business hours are typically approved and transferred within one to three hours via bKash, Nagad, or Rocket. Requests made outside business hours or during peak periods may take up to 24 hours. Your withdrawal account must match the name registered on your vs98 account.

vs98 does not charge internal fees on standard withdrawals. Your mobile banking provider — bKash, Nagad, or Rocket — may apply their own transaction charges according to their standard rate schedule. We recommend checking your provider's current fee terms before withdrawing. Bank transfer withdrawals may carry a small processing fee that is disclosed at the time of the request.

Yes, vs98 supports bank transfer withdrawals to major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), Sonali Bank, and City Bank. Bank transfers typically take one to two business days to complete. Your bank account name must match your vs98 registered name, and full KYC verification must be in place before a bank transfer can be approved.

vs98 covers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs, over/under, toss result, and live in-play betting. Supported tournaments include the BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC events, and all major series featuring the Bangladesh Tigers.

Yes — vs98 is fully optimised for mobile browsers on both Android and iOS, so there is no app to download. Open Chrome or Safari, go to vs98.bet, and all games including slots, live casino, cricket betting, and crash games load immediately. For the smoothest experience keep your browser updated to the latest version.

All vs98 games use certified RNG (Random Number Generator) technology to produce outcomes that are genuinely random and unpredictable on every spin, hand, or round. Live casino games are streamed in real time from professional studio floors operated by licensed providers including Evolution Gaming, Pragmatic Play Live, and Ezugi — ensuring full transparency for every player.

RTP (Return to Player) percentages on vs98 slots typically range from 94% to 97% depending on the game title. Popular titles from Pragmatic Play, NetEnt, and Microgaming publish their RTP in the game information or help panel before you start playing. Games with higher RTP percentages statistically return more to players over a long session.

Yes, vs98 offers live in-play betting on BPL and T20 World Cup matches, letting you place bets while the game is actively in progress. Markets update ball-by-ball and include options such as next wicket, runs in the current over, and current partnership runs. Live cricket betting is accessible from the Cricket section of your vs98 account on both mobile and desktop browsers.

vs98 offers a welcome bonus on your first deposit as a new player. The exact bonus percentage and maximum amount are displayed on the Current Offers page and update regularly. To claim it, simply make your first qualifying deposit — the bonus is credited to your account automatically. Always read the full terms on the Current Offers page before depositing.

vs98 bonuses carry a wagering requirement that must be completed before bonus funds can be withdrawn as real cash. The specific rollover multiplier is stated in each bonus offer's terms. As an example, a 20x wagering requirement on a ৳1,000 bonus means you need to place ৳20,000 in total qualifying bets before the bonus converts to withdrawable cash. Check the Current Offers page for the exact figures on each active promotion.

Winnings from vs98 free spins are credited as bonus funds and are subject to a wagering requirement before they can be withdrawn. The applicable rollover multiplier is listed in the terms of each free spin promotion. Only play on the specified eligible slot titles counts toward clearing the wagering requirement — playing non-eligible games with free spin winnings will not contribute.

Yes, most vs98 bonuses have an expiry window — typically between 7 and 30 days from the date the bonus is credited, depending on the promotion. If the wagering requirement is not met within that window, the bonus and any associated winnings are automatically removed from your account. The expiry date for each active bonus is visible inside your account's bonus section.

Yes — vs98 runs a loyalty program where continued play earns points redeemable for bonus credits, free spins, and cashback offers. High-volume players may receive a VIP invitation, which comes with personalised account management, faster withdrawal processing, higher deposit and withdrawal limits, and access to exclusive promotions not available to standard accounts.

vs98 is protected by SSL encryption across all pages and transactions, so your personal details and payment data are secured at all times. Player funds are held separately from operational funds for an additional layer of financial protection. The platform uses trusted local payment gateways — bKash, Nagad, and Rocket — that Bangladeshi players already rely on daily, and all game outcomes run on certified RNG systems.

Players must be 21 years or older to register and play on vs98. This requirement applies to all players in Bangladesh and is enforced strictly during KYC verification. Any account found to belong to a player under the age of 21 will be suspended immediately, and any winnings accumulated will be forfeited in accordance with vs98 Terms and Conditions.

vs98 provides responsible gaming tools including daily, weekly, and monthly deposit limits, session time limits, and self-exclusion. You can set deposit limits directly inside your account under the Responsible Gaming section. To request a temporary cooling-off period or a full self-exclusion, contact the vs98 support team via live chat — the exclusion takes effect within 24 hours and cannot be reversed until the chosen period ends.

If gambling is affecting your finances, mental health, or relationships, vs98 strongly encourages you to act immediately. Use the self-exclusion tool in your account to take a break, or contact the vs98 support team who can help you access responsible gaming resources. Gambling is intended solely as entertainment — if it feels like more than that, please reach out. You can also seek support from independent problem gambling organisations.

vs98 offers 24/7 customer support through live chat directly on the website — response times are typically under two minutes. You can also reach the team by email at [email protected]. For account-specific queries such as pending withdrawals or KYC status, please have your registered mobile number and any relevant transaction ID ready before contacting support.