vs98 Privacy Policy — Your Data, Our Responsibility

1. Introduction and Scope

This Privacy Policy applies to all users of the vs98 platform, accessible at https://vs98.bet. It governs the collection, use, storage, and sharing of personal data by vs98 in connection with the operation of the platform and the provision of online gaming services to players based in Bangladesh and other permitted regions. By creating an account or using the platform, you acknowledge that you have read and understood this Privacy Policy.

vs98 is committed to handling your personal information with care, transparency, and in compliance with applicable data protection principles. This policy explains what data we collect, the lawful basis on which we process it, how we store and protect it, who we may share it with, and what rights you hold in relation to your personal data.

2. Personal Data We Collect

When you register for, access, or use the vs98 platform, we may collect the following categories of personal data:

• Identity and contact data: full name, date of birth, email address, mobile phone number, and residential address as provided during registration.
• Financial data: payment method identifiers (such as the bKash or Nagad account number associated with a transaction), transaction history, deposit and withdrawal records, and account balance history.
• Verification data: copies of identity documents or other Know Your Customer (KYC) materials submitted in response to a verification request from vs98.
• Technical and device data: IP address, device type, operating system version, browser type and version, screen resolution, and session timestamps collected automatically when you access the platform.
• Gameplay and activity data: records of games played, bets placed, outcomes, session duration, bonus usage, and responsible gaming tool interactions.
• Communications data: records of messages, emails, and live chat interactions with the vs98 support team, including the content of those communications and the timestamps associated with them.

3. How We Use Your Personal Data

vs98 processes your personal data for the following specific, legitimate purposes:

• Account creation and management: to register your player account, maintain your account profile, and enable you to access the platform's gaming services.
• Transaction processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfer channels, and to maintain accurate financial records.
• Identity verification and fraud prevention: to verify your identity in accordance with KYC obligations, to detect and prevent fraudulent activity, money laundering, and the use of multiple accounts.
• Customer support: to respond to your queries, resolve account issues, investigate complaints, and provide assistance with responsible gaming requests including account restrictions and self-exclusion.
• Legal and regulatory compliance: to meet our obligations under applicable anti-money-laundering regulations, responsible gaming requirements, age verification rules, and any other applicable legal obligations.

4. Cookies and Similar Technologies

vs98 uses cookies and related tracking technologies to provide a functional and personalised platform experience. The categories of cookies we use include:

• Essential cookies: required for the platform to function correctly, including session management, login state persistence, and security token validation. These cannot be disabled without breaking core functionality.
• Analytics cookies: used to understand how players navigate the platform, which pages are visited most frequently, and where technical issues occur. This data is aggregated and does not identify individual users.
• Preference cookies: used to remember your platform settings and preferences between sessions, such as language preferences and display options.
• Security cookies: used to support authentication processes, detect suspicious activity, and protect user sessions from session hijacking or cross-site request forgery attacks.

You may manage or disable non-essential cookies through your mobile browser's privacy or cookie settings. Please note that disabling essential cookies will prevent you from logging in or using the platform's core features. vs98 does not use cookies to track your activity on other websites.

5. Data Sharing and Third Parties

vs98 does not sell, rent, or trade your personal data. We may share your data with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the described purpose:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay, and banking partners): to process your deposit and withdrawal transactions. These providers receive only the minimum data required to complete the transaction.
• Identity verification and KYC service providers: to verify your age and identity in compliance with responsible gaming and anti-money-laundering requirements. These providers are contractually required to maintain the confidentiality of your data.
• Fraud prevention and security vendors: to support the detection of fraudulent activity, account takeover attempts, and prohibited conduct on the platform. Data shared for this purpose is used only for risk assessment and fraud detection.

vs98 does not transfer your personal data to advertising networks, data brokers, or any commercial third party for the purpose of targeting you with advertisements or marketing communications from other businesses. All third-party data processors engaged by vs98 are contractually required to implement appropriate technical and organisational security measures and to process data only on vs98's documented instructions.

6. Data Security

vs98 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, access controls that limit data access to authorised personnel only, encrypted storage of sensitive personal and financial data, regular security reviews of platform infrastructure and access logs, and incident response procedures for potential data security events.

While vs98 takes all reasonable steps to protect your personal data, no digital platform can guarantee absolute security against all possible threats. In the event of a data security incident that materially affects your personal data, vs98 will notify affected users in a timely manner and take all necessary steps to contain and remediate the incident.

7. Your Rights Regarding Your Personal Data

vs98 respects your rights in relation to your personal data. Subject to applicable legal limitations, you may exercise the following rights by contacting our support team:

• Right of access: you may request a copy of the personal data vs98 holds about you, together with information about how that data is being used.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or completed.
• Right to erasure: in certain circumstances, you may request that vs98 delete your personal data. This right is subject to limitations where vs98 has a legal obligation to retain the data (for example, for anti-money-laundering compliance record-keeping).
• Right to restriction: you may request that vs98 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing.
• Right to object: you may object to the processing of your personal data where vs98 is relying on a legitimate interest as the legal basis for processing. vs98 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.

8. Data Retention

vs98 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. In practice, this means: account and identity data is retained for the duration of your account and for a minimum period of five years following account closure; transaction and financial records are retained for a minimum of five years following the date of the relevant transaction in accordance with anti-money-laundering record-keeping requirements; gameplay and activity logs are retained for a minimum of two years; and communications with the support team are retained for a minimum of one year.

When personal data is no longer required for the purpose for which it was collected and no legal retention obligation applies, vs98 will securely delete or anonymise that data in a manner that prevents recovery or reconstruction of the original information.

9. Children and Minors

vs98 is strictly an adults-only platform. The platform is not directed at, and must not be used by, any person under the age of 21. vs98 does not knowingly collect personal data from persons under the age of 21. If we discover that we have inadvertently collected personal data from a person under 21, we will promptly delete that data and close the associated account. The following measures are in place to enforce this policy:

• Age confirmation is required at registration. Users must confirm they are 21 or older before an account can be created.
• vs98 may request documentary evidence of age (such as a national ID or passport) as part of the KYC verification process before processing any withdrawal.
• Where parental or guardian concern about underage access is reported to vs98, we will investigate promptly and take appropriate action, including immediate account suspension pending age verification.
• Any personal data found to belong to a person under 21 will be permanently deleted from vs98 systems as soon as reasonably practicable after identification.
• If you are a parent or guardian and believe your child has registered on vs98 without your knowledge, please contact our support team immediately at [email protected] so we can take action without delay.

vs98 maintains an age-verification log as part of its responsible gaming compliance records. This log is reviewed regularly and forms part of the platform's ongoing commitment to preventing underage gambling.

10. Changes to This Privacy Policy

vs98 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. When we make material changes, we will update the effective date at the top of this policy and, where reasonably practicable, notify registered users via email or platform notification before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Your continued use of the vs98 platform after any updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree to the updated policy, you should discontinue use of the platform and may contact our support team to request account closure.

11. Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal data is being handled by vs98, please contact our support team. You can reach us via live chat inside the platform (available 24/7) or by email at [email protected]. All privacy-related enquiries are handled with strict confidentiality. vs98 aims to respond to all data rights requests within a reasonable timeframe.

For responsible gaming assistance — including requests for deposit limits, session time controls, temporary account time-outs, or self-exclusion — please also reach out to our support team directly. All responsible gaming requests are prioritised and handled with complete discretion.

12. Governing Framework

This Privacy Policy is governed by the data protection principles applicable to vs98's operations. In the event of any conflict between this Privacy Policy and the Terms & Conditions, the Terms & Conditions shall prevail to the extent of the conflict. Both documents together constitute the full agreement between vs98 and the player regarding the handling of personal data and the conditions of platform use. Questions about data governance or this policy may be directed to [email protected] at any time.